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Privacy Policy

At RealtimeCX and its affiliated companies, we are deeply committed to safeguarding your privacy and ensuring the responsible handling of your personal data.

Scope of Policy:

 

This privacy policy applies to all individuals who engage with RealtimeCX, including prospective and existing clients, as well as visitors to our website. It governs the collection, usage, and protection of personal data.

 

For individuals who engage with our services through our clients, it's important to note that this policy serves as a general guideline. We advise referring to the privacy policies of the respective clients for further information on how data is processed in those specific contexts.

Data Collection and Usage:

 

When you interact with RealtimeCX, either as a client or a visitor to our website, we may collect personal data to fulfill your requests, provide information about our products and services, and enhance user experience. This personal data may include information that you voluntarily provide to us (such as your name, contact details, and job title) or data that is automatically collected during your visit to our website (such as IP address and browsing behavior).

It's important to note that RealtimeCX does not request or process sensitive personal data unless absolutely necessary. However, in the event that such data is inadvertently provided, we will take immediate steps to securely delete it from our systems.

Clients:

 

For our clients, we utilize personal data to manage accounts, fulfill contractual obligations, and solicit feedback on our services. This may involve using personal details such as names, contact information, and job titles to ensure effective communication and service delivery.

RealtimeCX as a Service Provider:

 

RealtimeCX often acts as a service provider, processing personal data on behalf of our clients. In such instances, we strictly adhere to the instructions provided by the client and process personal data solely for the purpose of delivering our services effectively.

Additional Usage of Personal Data:

 

While our primary goal is to ensure the confidentiality and integrity of personal data, there may be exceptional circumstances that require us to process or disclose such data beyond the scope outlined in this policy. For example, this may include situations arising from corporate transactions or legal obligations.

Data Security:

 

RealtimeCX has implemented robust measures to safeguard personal data from unauthorized access, disclosure, and alteration. These measures encompass a combination of technical and organizational controls, including access controls, encryption, regular security audits, and staff training programs.

Retention:

 

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws and regulations. Upon reaching the end of the retention period, personal data is securely disposed of in accordance with our data retention policies.

Rights of Individuals:

 

We recognize and respect the rights of individuals in relation to their personal data. This includes the right to access, correct, amend, or delete personal data, as well as the right to opt out of certain data processing activities. Additionally, individuals have the right to file complaints if they believe their rights have been infringed.

Complaints:

 

If you have any concerns or complaints regarding the handling of your personal data, we encourage you to contact our Data Protection Officer. Your concerns will be promptly addressed in accordance with our internal procedures and applicable laws.

Contact Information:

 

For inquiries regarding this privacy policy or any other privacy-related matters, please do not hesitate to contact us using the provided contact details. We are committed to providing timely and transparent responses to all inquiries.

Our Data Protection Officer can be reached at privacy@realtime.cx. Please ensure to provide as much information as possible when reaching out to us so that we may best assist you.

Changes to Privacy Policy:

 

RealtimeCX reserves the right to update and modify this privacy policy as needed to reflect changes in our business practices, legal requirements, or technological advancements. Any updates to the policy will be communicated to you through appropriate channels and will be reflected on our website.

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