Key Services

• 24/7 Order Entry/Processing

A 24-7 order processing service can help you handle customer orders via voice and non-voice mediums, such as phone, email, chat, SMS, or online platforms. This way, you can offer your customers multiple options to place their orders, and ensure that they are processed quickly and accurately, regardless of the time of the day or the volume of the orders.

• 24/7 Sales / Support

You can increase your sales and upsell opportunities by providing customers with information about your menu, specials, promotions, and loyalty programs, and encouraging them to place orders or make reservations.

Sales: The service can provide customers with information about your restaurant, such as your location, hours, menu, specials, promotions, and loyalty programs, and persuade them to place orders or make reservations, using effective sales techniques and scripts.

Support: The service can provide customers with support for any issues they may have, such as order errors, delivery delays, quality complaints, billing disputes, or cancellation requests, and resolve them in a timely and satisfactory manner, using best practices and policies.

• Guest Retention / Resolution

We are a contact center that specializes in the restaurant industry, and we have the experience, expertise, and technology to provide you with the best guest retention and resolution service in the market.

A guest retention and resolution service can help you handle customer feedback, complaints, and inquiries via voice and non-voice mediums. This way, you can offer your customers multiple options to communicate with you, and ensure that they receive timely, courteous, and professional assistance, regardless of the time of the day or the nature of their issue.

• Product Troubleshooting

We have a state-of-the-art software solution that can integrate with your systems, such as your POS, inventory management, reservation management, and feedback management systems, and offer features such as query handling, issue resolution, complaint management, and reporting and analytics.

We have a 24-7 operation that can handle your product troubleshooting calls around the clock, and scale up or down as per your demand and seasonality, without compromising on quality or speed.

• Loyalty Inquiries

We can increase your customer retention and loyalty by providing customers with information, incentives, and recognition that make them feel valued and appreciated, and encourage them to return and spend more.

Enhance your brand image and reputation by providing consistent and high-quality loyalty or membership service inquiry across all channels, and complying with industry standards and regulations.

• Gift Card Inquiries

Increase your sales and revenue by providing customers with an easy and convenient way to buy and use gift cards for your restaurant or hotel, and encouraging them to spend more than the gift card value.